What is your returns policy?
At Marca Disati, If you do not find the product(s) satisfying, you can return it as long as the following conditions are met:
- It should be unused. You are welcome to try on a product but please take adequate measure to preserve its condition making sure that any smell does not transfer to the product (natural body odour, body deodorant, perfume etc.)
- It should be unwashed.
- The price tags, brand tags, and all original packaging must be present
- The product must be returned within 20 days
- Any gifts received must also be returned along with the product.
There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will reimburse the shipping costs provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
To return a product to Marca Disati, please follow these steps:
We offer 20 days return period and if the return period has lapsed, the product cannot be returned to us
You can return products purchased from Marca Disati within the specified return period except for our non-returnable products.
- Create a ‘Return Request’ under “My Orders” section. Follow the screens that come up after tapping on the ‘Return’ button.
- Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our warehouse.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the warehouse.
We will send you a confirmation email as soon as we receive the shipment at our warehouse.
Your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
Are there specific conditions under which the product returns/replacements may be rejected?
If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated and after the returned item has reached us and quality check is successful, the refund amount is expected to reflect in the customer account as per the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Online Refund – 7 to 10 business days post refund initiation, depending on your bank partner
The refund initiation time may vary due to time taken by the courier partner to deliver the return to a Marca Disati warehouse. In case of any refund discrepancies, Marca Disati may at its sole discretion, request you to share with us a screenshot of your bank statement.