Please expect a delay in deliveries and reverse pick-ups due to compliance with the Government regulations to curb the rising cases of Covid-19.

FAQ's

Signup/Login

How do I create an account on Marca Disati?

You can create your account on Marca Disati using your mobile number

  • 1. Enter your Mobile Number on clicking Signup.
  • 2. Enter the OTP you get on your mobile number.

You are ready to start shopping on Marca Disati

What data do I need to provide Marca Disati to sign up?

Mandatory: Mobile Number

Email (during checkout)

Please Note:

  • 1. The details submitted while account creation viz. address, mobile number, email id etc. shall be used for sending you personalized offers, wishes, marketing/promotional activities etc.
  • 2. Address & contact details shall be shared with our shipping partners for delivery of product
How do I login on Marca Disati?

You can login to Marca Disati using your mobile number and OTP

What if I do not receive OTP?

Please verify your network connectivity. You have the option to 'Resend OTP' which can be used to trigger a message again

Placing order, tracking, delivery

How do I place an order on Marca Disati?
  • Find the product you wish to buy
  • Select the size of the product
  • Add the product to your shopping bag by clicking on "Add to Cart"
  • Go to your shopping bag and click on "Checkout"
  • Provide your Shipping Address
  • Confirm payment and your order will be placed
How can I figure out the correct size for me?

Each item you select will have a 'Size Guide' above 'Add to Cart' button. You can refer to the size guide to determine the right size of product.

Do I need to create an account to place an order?

Yes, you need to create an account to place an order. This will help us provide you with a personalized experience.

Is there a limit on my orders?

The minimum order value for free shipping is Rs.699. Order value below this amount will have additional shipping charges of Rs.49.

COD orders will have an additional COD charges of Rs.49

Please note: The COD charges collected along with the product value will not be refunded when a return request is placed, only the product value along with shipping changes if applicable will be refunded.

The maximum amount for which orders can be placed for COD is Rs. 3000.

For orders above these limits, we encourage you to call us on our customer care number regarding your specific requirements.

What is Marca Disati's Shipping Policy?

We strive to deliver products purchased from Marca Disati in excellent condition and in the fastest time possible. For all the purchases above Rs. 699*, shipping will be free of cost. A shipping charge of Rs. 49 will be applicable to all orders under Rs.699/-.

  • Depending upon your address, the delivery time might vary between 12 – 15 Days because of COVID-19.
  • For all prepaid orders, which may be cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.
  • However, if you self-ship your returns, we will reimburse self-shipment charges based on Marca Disati’s Returns Policy.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes or natural causes. You will have to pardon us for such occurrences.

We advise you to check your emails and SMS for any such updates.

Marca Disati reserves the right to collect shipping charge of Rs.49/- for all orders below Rs. 699/- and disable cash on delivery option for accounts which have high percentage of returns and shipments.

*Order value is calculated after applying discounts/GST or any other applicable charges.

How do I check the status of my order?

Please tap on "My Orders" section under account option to check your order status.

How can I check if Marca Disati delivers to my PIN Code?

The Product Detail Page has a section for 'Delivery Options' right below the 'Add to Cart' button. Please enter your PIN code there. The tool will tell you if your area is serviceable.

Delivery is not available on my address, what should I do?

We make our best efforts to service maximum PIN codes across India. If you do not find your PIN code serviceable at this point in time, we request you to call us on our customer care number +91 8047187709 for further assistance.

How are orders placed on Marca Disati delivered to me?

The orders placed on Marca Disati are delivered by our shipping partners and we try our best to deliver timely.

Does Marca Disati deliver products outside India?

No. Marca Disati ships products only within India.

Will all the products be shipped out together?

We ideally ship all products of an order together. However, there might be instances where some products might be ready to get shipped earlier than other products.

To make sure that you don’t wait longer than you have to, we might ship some products out first and ship the remaining in a separate shipment. We will notify you each time a shipment is dispatched, so that you can track it.

What should I do if I miss my delivery?

We understand that you can’t wait at your delivery address all the time, and we will try to attempt delivering your order thrice, each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.

Can I change my delivery address or mobile number once the order has been placed?

Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product.

You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

Payments

How can I pay for my order at Marca Disati?

Payment can be made through any of these modes:

  • 1. Credit Card
  • 2. Debit Card
  • 3. Net Banking
  • 4. Payment Wallets
  • 5. UPI Payment
  • 6. Cash on Delivery (CoD)
  • 7. Marca Disati Wallet
How does the COD (Cash on Delivery) payment option work?

With the Cash on Delivery option, Marca Disati allows you to pay for your orders at the time of delivery.

For orders below Rs. 699, we charge an addition Rs.49 for shipping. For all COD orders, an additional Rs.49 will be charged as COD charges.

COD is only available for orders values of Rs. 300/- to Rs. 3,000/-

What should I do if my payment fails?

Please check the following:

  • User id for net banking payments
  • Password/OTP
  • After checking, please retry the payment
  • If your payment still fails. You can use COD option provided the facility is available in your area.
  • If COD option is not available, please call us on our customer care number +91 8047187709 for further assistance.
Why is the Cash on Delivery (COD) option not offered in my location?

Few pin codes are not covered for COD by our delivery partners. This issue might also occur if the cash amount payable at the time of delivery exceeds Rs. 3000.

Alternatively, you can pay through the prepaid payment options such as Credit Card, Debit Card, UPI or Net Banking.

Cancellation, Return, ReplaceAll orders are eligible for returns and we strive to have the same processed in the promised timelines by our delivery partners. You may experience some delays owing to regional logistical issues due to COVID 19.

What is MarcaDisati's Cancellation Policy?

All Orders are eligible for cancellation when it is in packed/shipped status, as long as the cancel option is available.

How do I cancel my Order?

Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

Please note incase there are multiple items in an order and an item in that order is cancelled, the whole order will not get cancelled.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you have not paid for your order. For payments made via Credit Card, Debit Card, Net Banking, UPI, or Wallet you will receive refund into the source account within 7-10 days from the date of order cancellation.

Can I Return or Exchange Products Ordered?

The products purchased on MarcaDisati can be returned or exchanged within 7 days of delivery. Post this, return or exchange is not allowed.

Also, for the return or exchange to be valid, products must be returned in their original condition with the hang tags on garments. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product as well as in our warehouse.

There are two ways to return or exchange the product:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your Marca Disati Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on [email protected] giving your order id to help us track your order

Kindly pack the items securely to prevent any loss or damage during transit.

For Exchange, single product cannot be exchanged for multiple products. While customer can exchange multiple item at a time by initiating separate exchange request for each of them.

How do I place a return request for products ordered?

You can place a 'Return Request' under the 'My Orders' section of main menu

Choose the product you want to return

Click on 'Return/Exchange' option

Click on the 'Return' button

Select the reason for return. Please note that selecting the right reason for return will help us serve you better

Click on 'Submit' and you are done

Please Note: Items must be returned in their original returned in their original condition with the hang tags on garments. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to return or exchange the product:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your Marca Disati Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on [email protected] giving your order id to help us track your order

Kindly pack the items securely to prevent any loss or damage during transit.

kindly pack the items securely to prevent any loss or damage during transit.

Address for Self shipment:

Actsfolio International Pvt Ltd
No-121/03, Bile Shivale, Bilshival, Bengaluru, Karnataka, 560077
Phone No: +91 8047187709

How do I place an exchange request on MarcaDisati?

You can place a request to 'Exchange' under the 'My Orders' section of main menu

Choose the product you want to exchange

Click on 'Exchange' option

Select the reason for exchange and the size you want (In case you want a different size of same item). Click on 'Exchange' and you are done

Please Note: Items must be returned in their original returned in their original condition with the hang tags on garments. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to return the product :

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your Marca Disati Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on [email protected] giving your order id to help us track your order

Kindly pack the items securely to prevent any loss or damage during transit.

kindly pack the items securely to prevent any loss or damage during transit.

Address for Self shipment:

Actsfolio International Pvt Ltd
No-121/03, Bile Shivale, Bilshival, Bengaluru, Karnataka, 560077
Phone No: +91 8047187709

Will MarcaDisati pick up my returned product?

Currently, Our Logistics partners pick up products from select PIN Codes.

Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. In case of exchange, we will ship the item you wanted in exchange, once we receive the product already with you. You can track the status in the 'My Orders' page

Where should I self-ship the Returns?

You can send the return to the address mentioned below. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

Address for Self shipment:

Actsfolio International Pvt Ltd
No-121/03, Bile Shivale, Bilshival, Bengaluru, Karnataka, 560077
Phone No: +91 8047187709

Why did the pick up of my product fail?

We make three attempts to pick up the item. If the item is not picked up in the third attempt, pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period.

How will my refund be credited?

1. If you have placed a prepaid order, your refund will be credited to original payment mode

2. If you have placed a Cash On Delivery order,

a) ) your refund will be given via Marca Disati wallet points (with 1 year validity). These Marca Disati wallet points can be used for your next purchase

OR

b) You have a choice to get the refund credited to your Bank account in which case, we would request the bank account details

Please Note:

  • 1. The account name should be same as the order name/li>
  • 2. The refund will be processed only once the return reaches our warehouse and passes the QC test
  • 3. The refund will include ONLY the value of the orders items and shipping charges paid during order placement will not be refunded
The item I wanted to return has been picked up. When will I get my refund?

Please note the Refund will be processed once the return reaches our warehouse & the product passes the QC test.

Once the refund has been initiated by Marca Disati as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

COD order refunded to Bank Account /NEFT - 1 to 3 working days post refund initiation

MarcaDisati Wallet - Instant

Please note: MarcaDisati initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to pick up the return (upto 4 - 7 days from date of request) & deliver the return to Marca Disati warehouse (may take upto 15 days) from return pickup. In case of any refund discrepancies, we request you to call us on our customer care number +91 8047187709 for further assistance.